Information on the processing of your personal data

The purpose of this privacy policy is to provide you with clear information about how we process your personal data in connection with:

• visits to our website
• contacting us via forms or email
• orders, requests for quotes, and customer relationships
• newsletters and marketing communications
• participation in training sessions, events, and customer meetings

For what purposes do we process your personal data?

1. Logging your visit to your website

Categories of personal data

• IP adress
• browser and version
• operating system
• time of visit

Legal basis
Legitimate interest: We need logs to be able to detect errors, improve security, and prevent intrusion attempts.

Retention period

• Visit logs are stored for up to 5 years
• Database backups are deleted after 30 days

For information about cookies, please see our cookie policy.

2. Robot filter (Captcha)

We use bot filters to protect forms and website features from abuse.

Categories of personal data

• Connection data (e.g., browser type, operating system, referring website)
• Environmental data (e.g., language, screen resolution, device information)
• Interaction data (e.g., button clicks, mouse movements)
• Functional data (e.g., session ID, technical counters)
  

Legal basis
Legitimate interest: To protect the website from automated attacks.

Retention period
Data is deleted within 30 days.

3. Newsletters and other communications

Categories of personal data

• E-mail
• Name
• Company/organisation

Legal basis

• Newsletter: Consent
• Other communications: Legitimate interest (marketing of our services).
  

Retention period

• Newsletter: Until you withdraw your consent
• Other communications: Deleted within 30 days after sending
  

4. Contact via email or contact form

Categories of personal data

• Name
• E-mail
• Phone number
• Company/organisation
• Information you provide in your message
  

Legal basis
Legitimate interest: To be able to handle customer inquiries and support requests.

Retention period
Cases are stored for up to 2 years after closure.

5. Orders, quotes, and customer relationships

Categories of personal data

• Name
• Contact information
• Company information
• Billing information
• Project- and order related information

Legal basis
Contract: Processing is necessary to be able to deliver our services and products.

Retention period

Invoice records are stored in accordance with the Accounting Act (7 years)

Customer data is stored for as long as the customer relationship continues.

6. Events, training sessions, and customer meetings

Categories of personal data

• Name
• Contact information
• Company/organisation
• Any dietary preferences/allergies
• Images, videos, or audio recordings (if documentation is made)
  

Legal basis

• Legitimate interest: Administration of participants and documentation
• Contract: If you participate in a paid event

Retention period

Images and videos may be stored longer for marketing purposes

Participant data is deleted no later than 18 months after the event.

7. Surveys

Categories of personal data

• Name
• E-mail
• Company
• Title
• IP adress
  

Legal basis
Legitimate interest: To evaluate and improve our services.

Retention period
Deleted once the results have been compiled, no later than 1 year.

How do we collect personal data?
We collect personal data directly from you when you:

• visit our website

• contact us
• place an order or request a quote
• register for an event or newsletter
  

Who do we share your personal data with?

We only share personal data with:

• IT providers (web hosting, email, CRM)
• Newsletter providers
• Any partners involved in events or training sessions
• Payment and invoicing services
• Authorities when required by law
  

If data is transferred to a country outside the EU/EEA, we use approved safeguards, such as the EU’s standard contractual clauses.

How long do we store your personal data?

The retention period depends on:

• the purpose of the processing
• our relationship with you
• legal requirements (e.g., the Accounting Act

See the respective sections above for details.

Your rights

You have the right to:

• request data portability (for contracts or consent)
• access your personal data
• request correction of inaccurate data
• request deletion (in certain cases)
• object to processing based on legitimate interest
• withdraw consent

Contact information

Electro Heat Sweden AB
Tagenevägen 19, 425 37 Hisings Kärra
425 37 Hisings Kärra, Sweden
Telefon: +46 31 764 36 30
E-post: info@electroheat.se
Org.nr: 556101-7137

Website: https://electroheat.se.

If you have complaints, you can contact the Swedish Authority for Privacy Protection (IMY): Integritetsskyddsmyndigheten (IMY): www.imy.se

Updates to this policy

We may update this privacy policy. The latest version is always available on our website.

Last updated: 2026-02-20